If you can't find the answer you're looking for, feel free to reach out to our customer support team, and we'll be happy to assist you.



When will my order be shipped?

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Can I return or exchange something I purchased?

We want you to be completely satisfied with your purchase from If for any reason you are not satisfied with your order, please contact our customer support team within 3 days of receiving your items to initiate a return or exchange. Items must be unused and in their original packaging to be eligible for return or exchange.

Please note that certain items, such as perishable goods, are not eligible for return due to health and safety reasons. Our customer support team will provide you with further instructions on how to return or exchange your items.

How can I modify/cancel my Order?

If you need to modify or cancel your order, please contact our customer support team as soon as possible. We understand that circumstances can change, and we're here to help.

If your order has not yet been processed for delivery, we can easily assist you with modifications or cancellations. However, once your order has been processed, we may not be able to make changes.

Our team is dedicated to providing you with the best possible service, so please don't hesitate to reach out if you have any questions or concerns about your order.

What happens if my package gets lost?

If your package is lost in transit, please contact our customer support team immediately. We take the issue of lost packages very seriously and will work with you to resolve the situation as quickly as possible. Depending on the circumstances, we may offer a replacement or refund for the lost items.



How to use the discount code?

To use a discount code, simply add the items you wish to purchase to your cart and proceed to checkout. On the checkout page, you will find a field labeled 'Discount Code' or 'Promo Code.' Enter your discount code into this field and click 'Apply.' The discount will be applied to your order total, and you can proceed with the checkout process.

Please note that discount codes are case-sensitive and must be entered exactly as provided. If you encounter any difficulties applying your discount code, please contact our customer support team for assistance.

What forms of payment do you accept?

We accept a variety of payment methods to make your shopping experience as convenient as possible. Currently, we accept Mastercard, Visa, American Express, M-Paisa, and Apple Pay.

These secure payment options allow you to choose the method that works best for you. Rest assured, your payment information is kept safe and confidential throughout the transaction process.

What information do I need during check out?

To complete your checkout process, you will need to provide some basic information. This includes your shipping address, billing address (if different), and payment information.

Additionally, we may require you to create an account or log in if you are a returning customer. This allows us to securely process your order and keep you updated on its status.

Rest assured, we prioritise the security and privacy of your information, and we use industry-standard encryption to protect your data.